PALLADIAN ODYSSEY

Terms and conditions

 

Our Goal

It is our goal to provide each of our guests with a complete holiday experience that motivates one to explore their creativity in the form of a travel sketches.

To this end we have endeavoured

  1. to provide interesting, instructional and motivational sketching tutorials and demonstrations each day in locations that excite and inspire.
  2. to provide an equal standard of accommodation to all guests, noting however that rooms may vary in size and amenity depending on availability.
  3. to offer a consistent standard of regional cuisine noting that options for gluten free and vegetarian diets may be limited
  4. to provide comfortable travel between locations in our dedicated coach. Departures will be on time as stated in the itinerary. Any guest who is not present at the time of departure will be required to make their own way to the next destination at their own expense.

How to book

To book your tour choose the option of type of tour and date on the booking form and follow the prompts. You will be deemed to have booked the tour when we receive the required deposit as per the booking form. Note that if you wish to have single occupancy accommodation you must add that option at the time of booking.

 

The Agreement

By filling out the booking form and paying your deposit you agree to the terms and conditions as follows.

 

Payments

Payments can only be made through the online booking form. If you are paying in a currency other than Australian Dollars the exchange rate will be that set by Citibank Australia on the day the transaction is processed by the bank. Any transfer or exchange fees that may be charged by the payer’s bank will be met by the payer.

 

Deposit

A deposit of 50% is required in order to book the tour. No other exchange in writing or otherwise will constitute a booking without the 50% on line payment.

 

Balance of payment

Balance of payment for 2017 tours is required to 15 March 2017. Non payment of balance by this date will be deemed a cancellation and cancellation terms will apply (see below).

 

Cancellation

By us for 2017 tours: we reserve the right to cancel any tour in 2017 if the number of registered participants to make the tour viable is not met before 28 March 2017. In this case we will provide a full refund. We may also cancel the tour at any time due to unforeseeable circumstances of force majeure or acts of God in the region such as extreme climatic conditions, war, acts of terrorism, civil unrest, prolonged strikes etc. In this case we will refund in full if the cancellation occurs before the commencement date or in part if it occurs during the course of the tour.

By you for 2017 tours: Charges as follows:

before 31 December 2016 AUD100 administration fee withheld from deposit refund.

From 1 January to 15 March 25% of total

From 16 March to 15 May 75% of total

After 15 May 100% of total

The cancellation date will be the date we receive your written advice of cancellation.

 

Travel Insurance

All participants must have travel insurance and may be required to show their paid up insurance plan prior to joining the tour. Cover must include full medical and repatriation costs. We advise that the insurance cover should also include cancellation costs as our cancellation policy will be strictly enforced.

 

Passport, ID, Travel Documents

All participants must have valid travel documentation with any applicable visas and will be required to provide these at each accommodation check-in.

 

Liability

We will not take responsibility for loss of property or damage to property. Ensure your travel insurance includes adequate cover for property.

 

Changes in itinerary or proposed activities.

We reserve the right to change venues or activities as may be required due to unforeseen circumstances such as fire damage to a venue, unexpected closure of a venue etc. We will make every effort to ensure the experience is not compromised by making immediate alternative arrangements in accordance with contingency plans already in place.

 

Travel to and from start point and end point of tour.

The tour will start and end as per the itinerary in the city of Vicenza at the nominated gathering point – refer “Itinerary”

Travel to and from Vicenza to join the tour, or after the tour is not included in the tour price. You must arrive at least 1 hour before the tour bus departs on day 1 in order to register with the tour manager. We will not delay the departure of the coach due to anyone’s failure to arrive on time. Train travel in Italy is generally reliable but delays can occur so plan to arrive in plenty of time. You may wish to arrive the day before in which case we can recommend accommodation. Refer to “Getting there” for options on how to get to Vicenza